Privacy Policy

Last Updated: January 2026

At dv33, your privacy is a fundamental priority. This Privacy Policy explains in clear, straightforward terms how we collect, use, store, share, and protect the personal information you provide when you access and use the dv33 platform, including our online casino, sports betting, and cricket betting services available to players across Bangladesh.

By registering an account or continuing to use dv33.org, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree to any part of this policy, you should discontinue your use of our platform. We encourage you to review this document periodically, as it may be updated to reflect changes in our data practices or applicable regulations.

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1. Who We Are

dv33 (operating at dv33.org) is an online gaming and sports betting platform designed specifically for the Bangladeshi market. We provide our registered users with access to casino games, live casino tables, crash games such as Aviator, slot machines, and sports betting markets including cricket, football, and kabaddi. References to "dv33", "we", "us", or "our" throughout this Privacy Policy refer to the platform and its operating team.

This Privacy Policy applies to all users who access dv33 through our website, mobile browser, or any related application, regardless of location within Bangladesh — whether you are based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar. By using our platform, you are subject to the terms described herein.

2. Information We Collect

dv33 collects personal information that is necessary to provide you with a secure, personalised, and compliant gaming experience. The categories of information we collect include:

• Registration data: full name, date of birth, username, email address, and mobile phone number provided when you create your dv33 account.
• Identity verification documents: national ID card, passport, or other government-issued identification required for KYC (Know Your Customer) compliance.
• Financial information: transaction records for deposits and withdrawals made via bKash, Nagad, Rocket, Upay, or bank transfer, including account numbers and amounts in BDT.
• Device and technical data: IP address, browser type, device model, operating system version, and session timestamps.
• Behavioural and gameplay data: pages visited, games played, betting history, session duration, and feature interactions within the platform.
• Communications: messages and support tickets you send to our customer service team, including email correspondence directed to [email protected].

3. How We Use Your Information

dv33 uses the information we collect for specific, lawful purposes. We do not use your data in ways that are inconsistent with the purposes described below:

Account Management and Service Delivery

We use your registration and verification data to create and maintain your dv33 account, process your deposits and withdrawals via supported payment methods like bKash and Nagad, confirm your identity in accordance with our KYC obligations, and ensure you can access the full range of games and betting markets available on our platform.

Safety, Fraud Prevention, and Responsible Gaming

Your data is analysed to detect and prevent fraudulent activity, money laundering, and the use of our platform by minors. We also use behavioural and financial data to monitor for signs of problem gambling and to enforce our responsible gaming tools, including deposit limits and self-exclusion requests. dv33 is committed to protecting players who are 21 years of age and above, in line with our platform's age policy.

Platform Improvement and Analytics

Aggregated, anonymised usage data helps us understand how players interact with dv33, which games are most popular, and where the platform experience can be improved. We may use session data to diagnose technical issues, optimise page performance, and tailor content recommendations to your preferences. This analysis is conducted at the aggregate level and does not identify you individually.

4. Sharing Your Information

dv33 does not sell, rent, or trade your personal information to any third party for commercial or marketing purposes. We may share your data only in the following limited circumstances:

• Trusted service providers who assist in operating our platform (such as payment processors, identity verification services, and IT infrastructure partners) — these partners are contractually bound to handle your data securely and solely for the purpose of providing their service to dv33.
• Regulatory and legal obligations: where we are required by law, court order, or a competent authority to disclose information, we will comply to the extent legally required.
• Fraud prevention and security: we may share data with financial institutions, law enforcement, or anti-fraud services when necessary to investigate or prevent fraudulent transactions or money laundering.
• Business transfers: in the unlikely event that dv33 undergoes a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction. We will notify you of any such change via a notice on our platform.

5. Cookies and Tracking Technologies

dv33 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in, and understand how you navigate through our site.

We use the following types of cookies: essential cookies (required for the platform to function correctly), functional cookies (for preferences and personalisation), and analytics cookies (for measuring site performance). You can manage or disable non-essential cookies through your browser settings at any time, though doing so may affect certain features of the dv33 platform.

6. Data Retention

dv33 retains your personal information only for as long as is necessary to fulfil the purposes for which it was collected. Account data and transaction records are retained for a minimum period consistent with our legal and operational obligations. When your data is no longer required, it is securely deleted or anonymised. If you choose to close your dv33 account, we will process your data deletion request within a reasonable timeframe, subject to any overriding legal requirements to retain certain records. Please contact [email protected] to initiate an account closure or data deletion request.

7. Your Rights and Choices

dv33 respects your rights over your own personal data. As a registered user of our platform, you have the following rights:

• Right of access: you may request a copy of the personal data dv33 holds about you.
• Right to rectification: if any personal information we hold is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure: subject to legal retention requirements, you may request that your personal data be deleted from our systems.
• Right to withdraw consent: where dv33 processes your data on the basis of your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the legality of processing carried out prior to withdrawal.

8. Security of Your Personal Data

dv33 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration, or disclosure. These measures include SSL (Secure Sockets Layer) encryption for all data transmissions, restricted access controls limiting data access to authorised personnel only, regular security audits and vulnerability assessments, and secure storage of sensitive account and payment information. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. We encourage all users to choose strong, unique passwords for their dv33 account and to contact us immediately at [email protected] if they suspect any unauthorised access to their account.

9. Children and Minors

dv33 is strictly an adult platform. We do not knowingly collect personal information from any person under the age of 21. Gambling and casino activities on our platform are permitted only for players who are 21 years of age or older. During the registration and KYC process, we verify the age of all new users. If we discover that personal data has been submitted by or on behalf of a person under 21, we will delete that data and close the associated account immediately.

If you are a parent or guardian and believe your child may have provided personal information to dv33 without your knowledge, please contact us immediately at [email protected]. We take the protection of minors very seriously and will act promptly on all such reports.

10. Links to Third-Party Sites

The dv33 platform may include references to third-party payment providers such as bKash, Nagad, and Rocket, or to game software providers such as Pragmatic Play, Evolution Gaming, and NetEnt. Any interaction you have with these third-party services is subject to their own privacy policies, and dv33 is not responsible for the privacy practices of external parties. We encourage you to read the privacy policy of any external service before submitting your personal information to them.

11. Changes to This Privacy Policy

dv33 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or a prominent notice on the platform. Your continued use of dv33 following such changes constitutes your acceptance of the revised Privacy Policy. We recommend bookmarking this page and checking back periodically to stay informed about how we protect your data.

12. Contact and Data Requests

If you have any questions, concerns, or requests relating to this Privacy Policy or the way dv33 handles your personal data, please contact our data support team directly. You can reach us by email at [email protected]. We will make every effort to respond to your enquiry within a reasonable time. When submitting a data request (such as access, rectification, or deletion), please include your registered username and the email address linked to your dv33 account so we can verify your identity before processing the request.

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